Privacy Policy | Wang Law Firm, LLC

Summary

We collect only what we need to answer you and to handle your legal matter.
We never sell your information. We do not use it for advertising.
We share it only with the service providers listed below, with government agencies when you ask us to file for you, or when the law requires it.
You can ask us to see, correct or delete your information. Email info@wanglaw.com.
If we change this policy, we will tell you in plain language and ask for your consent first.

1. Who we are

Wang Law Firm, LLC (“we” or “the Firm”) is a law firm organized in Illinois. Our office is at 203 N. LaSalle St., Suite 2100, Chicago, IL 60601. Phone: (312) 888-7888. Email: info@wanglaw.com.

This policy applies to our public website (wanglaw.com) and our client portal (portal.wanglaw.com). As lawyers, we also owe our clients a duty of confidentiality under the Illinois Rules of Professional Conduct. This policy does not reduce that duty.

2. What information we collect

On the public website

Contact details: your name, email, phone number and city, when you use our contact form or book a consultation.
Your message: any background about your matter that you choose to send.
Technical data: IP address, approximate city and country, browser type and time of visit. We use it for security and to stop spam.

In the client portal (clients only)

Account data: name, email, phone, WeChat ID and mailing address.
Case information: the facts you give us in our intake forms. For immigration matters, this can include date and place of birth, passport and travel history, immigration history, A-number, addresses, education and work history, and family information.
Documents: files you upload, such as passports, certificates, tax returns, pay records and bank statements. Some of these contain financial or other sensitive information.
Information about other people: details you give us about your spouse, children, parents, sponsor or employer. See section 7.
USCIS case status: if you authorize us, we use your USCIS receipt number to check your case status. We receive the form type, the current status, its description and the status dates.
Online booking: the questionnaire you complete on our booking page (portal.wanglaw.com/book) — your name, contact details, area of law, a short description of your matter and the names of others involved — and the record of your consultation-fee payment. Your answers are stored encrypted in the client portal and are visible only to firm staff handling your consultation; the names of others involved are used to check for conflicts of interest.
Billing data: invoices, payments and trust (IOLTA) account records. Card and bank details are entered on our payment processors’ pages. We do not see or store full card or bank account numbers.
Signature records: when you sign a document online, we record the name you typed, the time, your IP address, your browser and a digital fingerprint of the document.
Security logs: sign-in times and IP addresses.

We do not collect geolocation from your device, and we do not collect medical information unless your case requires it (for example, an immigration medical exam) and you give it to us.

3. Cookies

The public website does not use advertising or tracking cookies. The client portal uses one sign-in cookie to keep you signed in. It expires after 30 days or when you sign out.

4. How we use your information

To answer your questions and schedule consultations.
To provide legal services, including preparing and filing forms with government agencies.
To check your USCIS case status, but only for receipt numbers in your own matter and only with your authorization.
To send you notices about your case, invoices and documents to sign.
To keep our trust account records and meet our legal and ethical duties.
To protect our systems and prevent fraud.

We do not use your information for advertising. We do not use it to build profiles for marketing. We do not create or share de-identified, anonymized or pseudonymized data sets from client information.

5. Who we share information with

We share information only as needed to run our services. Each provider below may receive or store your information only to provide its service to us.

Cloudflare, Inc. hosts our website and client portal and stores portal data and files.
Resend delivers portal emails, such as sign-in codes and case notices.
Microsoft (Microsoft 365) provides our firm email.
Google (Google Drive) stores our case files.
Clio (Themis Solutions Inc.) is our practice-management and trust-accounting system. Clio Payments processes trust deposits.
Stripe, Inc. processes card and bank (ACH) payments of invoices and initial consultation fees.
Calendly handles consultation scheduling. After you pay the consultation fee you choose a time on Calendly, which receives your name and email.
DocuSign may be used when you sign documents outside the portal.
Intuit (QuickBooks) keeps our firm’s accounting records.
Our translation vendor (Zhuhai Lianlü Translation Co., in China) receives documents that must be translated for your case. We send documents only when your case needs a translation.
U.S. Citizenship and Immigration Services (USCIS) receives your receipt number when we check your case status.
Government agencies and courts receive the forms and documents we file for you, at your direction.

We may also share information with other lawyers or experts working on your matter, but only with your consent. We disclose information when the law, a court order or our professional rules require it.

No sale of data. We do not sell your information for money or anything else of value. We have never sold personal information.

Third parties need your consent. No third party may use or disclose your information, including de-identified information, for its own purposes without your active consent. Third parties that receive your information from us must protect it in line with this policy.

6. Your choices

What you give us. You decide what to share. If you hold back information a form requires, we may not be able to file it, and a government agency could delay or deny your case.
USCIS status checks. You can ask us to start or stop checking your USCIS case status at any time. You can also turn status emails on or off. Stopping the checks has no effect on your case. You just will not get automatic updates.
Emails. We send emails only about your matter. We do not send marketing emails from the portal.

7. Information about family members and others

Many immigration and family cases require information about other people, such as a spouse, children, parents or a sponsor. When you give us their information, it is used only for your case. It may be included in forms filed with the government, which can affect their own records. Please let them know you are sharing it. They may contact us with questions or requests about their information.

8. How we protect information

All connections use encrypted HTTPS.
Intake form answers are encrypted when stored.
Only Firm staff signed in through our access-control system can reach the portal’s back office.
Service keys and passwords are kept on our servers and are never sent to your browser.
Portal activity is recorded in an audit log.

No system is perfectly secure, but we work to protect your information and fix problems quickly.

9. Data breaches

If a security breach affects your personal information, we will notify you without unreasonable delay. We will tell you what happened, what information was involved, what we are doing, and the steps you can take to protect yourself. We will also notify the authorities when the law requires it.

10. How long we keep information

Online bookings that are not paid are deleted within 2 days.
Website inquiries from people who do not become clients are deleted within 2 years.
Portal files are deleted automatically 90 days after your case is closed. Please download anything you want to keep before then.
Portal accounts are closed, and the profile data in them is deleted, 1 year after all of your cases are closed. Accounts with no sign-in for 2 years are treated the same way.
Client files and trust account records are kept for 7 years after the matter ends, then destroyed securely. The Illinois Rules of Professional Conduct require this for trust account records.
Government filings and correspondence are kept with the client file for the same period.

11. Seeing, correcting or deleting your information

To see a copy of your information, correct it, or have it permanently deleted, email info@wanglaw.com or call (312) 888-7888. We will verify your identity first.

We answer within 10 business days.
We complete deletion within 30 days of a verified request.
We confirm in writing when it is done.

Some records must be kept by law, such as trust account records and records of filings we made for you. If we must keep something, we will tell you what and why. We will delete it when the required period ends.

California residents have rights under the California Consumer Privacy Act (CCPA), including the rights to know, correct and delete, and the right not to be treated differently for using them. We honor these rights for all users, wherever they live.

12. Closing your portal account

You can ask us to close your portal account at any time. Email info@wanglaw.com. We close it within 10 business days. Closing the account does not end our representation. That is covered by your engagement agreement and our Termination & Refund Policy. Before you close the account, download any documents you want to keep.

13. If the Firm changes ownership, merges or closes

If the Firm is sold, merges with another firm, or closes, we will notify you in advance, as the Illinois Rules of Professional Conduct require. You will be able to choose to:

download your documents;
have your file sent to you or to a lawyer you choose; or
have your information securely deleted, except records the law requires us to keep.

Any firm that takes over our files must follow this policy, or you will be given these choices before any change.

14. Changes to this policy

If we change this policy or our Terms of Service, we will email you and post a plain-language summary of what changed. For portal users, a change that affects how we use or share your information takes effect only after you agree to it. If you do not agree, you can close your account as described in section 12.

15. Contact us

Wang Law Firm, LLC, 203 N. LaSalle St., Suite 2100, Chicago, IL 60601. Phone: (312) 888-7888. Email: info@wanglaw.com.

Contacting us does not create an attorney-client relationship. Information sent before a signed engagement agreement may not be protected by attorney-client privilege. Please avoid sending highly sensitive information in your first message.